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- POLICY: All sales are final once the product has been taken out of the bakery or delivered to your location; therefore, no refund or exchange will be issued. If you pickup your cake, we can make any corrections or changes to your cake before you leave the store. We will not assume any responsibility for the product once it has been inspected, approved, and taken out of the bakery.
- CANCELLATION POLICY: Orders must be cancelled IN WRITING 48 hours or more in advance for a full refund. If less than 48 hours notice and not in writing, no refund or store credit will be issued. All Sales are Final. Should your order be placed within the 48 hour window, then All Sales are Final as well. To cancel an order within 48 hours or more, please email us at lotusbakery@hotmail.com
3-Lotus Bakery is not a gluten-free restaurant and cannot ensure that cross contamination will never occur. We have processes in place to minimize that happening but there may be gluten in the air in our bakery. Please be advised that all of our foods are prepared in a common kitchen and that the Cakeroom Bakery cannot guarantee that cross-contact with other gluten-containing products will not occur. For our gluten free products, we only use gluten free flour to make your product (except with our flourless chocolate torte where there no flours are used). If you are a Celiac and/or highly sensitive please know that we will do our best but cannot guarantee your order will not touch gluten somewhere in the process. As a result, we cannot recommend gluten free flour products for people with Celiac Disease. Our gluten-free offerings are designed for those with minor gluten sensitivities or those who prefer to avoid gluten for nutritional reasons. Therefore, with this disclaimer and warning, we will not accept responsibility for any reaction that you may have with this product.